Refund Policy
Last Updated: September 17, 2026
Our Commitment to Your Satisfaction
At Elastisoft LLC, we stand behind our products and want you to be completely satisfied with your purchase. If you're not happy with your purchase, we're here to help.
Digital Products Refund Policy
We offer a 30-day money-back guarantee on all digital products purchased through TrafficUnderground.com and Pajes.app. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your purchase date.
To Request a Refund:
- Contact our support team at support@trafficunderground.com
- Provide your order number and the email address used for purchase
- Let us know why you're requesting a refund (optional, but helpful)
Refund Processing:
- Refunds are typically processed within 5-7 business days
- Refunds will be credited to the original payment method
- You will receive an email confirmation when your refund is processed
Subscription Services
For subscription-based products:
- You may cancel your subscription at any time
- Cancellation takes effect at the end of your current billing period
- No partial refunds are provided for unused subscription time
- Annual subscriptions may be eligible for prorated refunds within the first 30 days
Exceptions
Refunds may not be available for:
- Products purchased through third-party platforms (contact them directly)
- Bundled products where individual items have been accessed
- Custom or personalized products
- Requests made after the 30-day refund period
Chargebacks
We ask that you contact us before initiating a chargeback with your payment provider. Chargebacks can result in permanent account suspension and may affect your ability to purchase from us in the future.
Contact Us
Questions about our refund policy? Contact us at support@trafficunderground.com.